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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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House Keys63

November 21, 2025

5  out of  5
rating by House Keys63
"Great customer service! I have had my car insurance here for 3 years now and the rate has stayed steady. Specifically Kylie Gess lets me know when my rate is set to go up or drop before it does which saves me from the random surprises and frustration. I got my mortgage for my home about a year and a half ago and went to StateFarm to discuss a home owners policy. They sat me down and went line by line on what should be covered and allowed me to make changes to what I didn’t need covered. If you’re considering getting insurance here, I’d give Kylie Gess a call as she is super friendly and knowledgable!"
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Ace Donovan

November 15, 2025

5  out of  5
rating by Ace Donovan
"Kylie has been a great help in combining my insurance with my husband’s when we got married. She has been able to answer every question, and has taken the time to explain things to us whenever we had any kind of question! She is definitely a star in that building!"
We responded:
"We're thrilled to hear that Kylie was able to help you and your husband smoothly combine your insurance. She truly is a star, and we’re glad her dedication and clear explanations made the process easier for you. We appreciate your feedback and look forward to continuing to serve you! - Rob"
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Chris Allen

November 8, 2025

5  out of  5
rating by Chris Allen
"I live in Indiana and my local insurance company was bought out by a big company from Ohio and I've been messed around since!!! Luckily I received a post card from Kylie at State Farm Ins. agent Rob Hackett, Paris, IL. Kylie spent time on the phone, explaining everything, verified things that were questionable and was patient while I shopped other companies. I am back to trusting my agent and thank God, Kylie is young in her career, I will never have to change agents again!!! Thanks again, Chris"
We responded:
"Chris, Thank you so much for sharing your experience! We're thrilled to hear that Kylie was patient, able to provide you with clear explanations and trustworthy service during such a challenging time. It means a lot to know that you feel confident and supported with Kylie at Rob Hackett State Farm. We’re proud to have Kylie on board and look forward to continuing to assist you for many years to come! If you ever need anything, don’t hesitate to reach out. - Rob"
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Joni

October 27, 2025

5  out of  5
rating by Joni
"I recently had the pleasure of working with Koel at Hackett Insurance Agency in Paris IL. He was very pleasant, patient, and diligent while making sure we were covered for our needs."
We responded:
"Joni, Thank you for your 5-star review. We are glad that Koel was pleasant patient and diligent in helping you get the coverage you needed. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Kara Brinkley

October 23, 2025

5  out of  5
rating by Kara Brinkley
"I called to ask about a couple things in my insurance and Koel was a great help! Very informative!"
We responded:
"Kara, We are happy to hear that Koel was able to provide you with 5-star service! We’re honored by your positive feedback! We look forward to continuing to provide you with great service!"
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Ben Mullinax

October 18, 2025

5  out of  5
rating by Ben Mullinax
"Kylie was extremely helpful very knowledgeable and a delightful person sto talk with. She makes me glad to be doing business with state farm. (Sorry, Jake. but you aint got what it takes like kylie)"
We responded:
"Ben, thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service you received from Kylie at Rob Hackett State Farm. If you ever have any questions or need assistance, we’re here to help!"
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Skylar Cash

October 17, 2025

5  out of  5
rating by Skylar Cash
"Kylie has such great customer service and is quick to respond! 10000/10 review for her!"
We responded:
"Skylar thank you for your feedback! It’s our pleasure to assist you with your insurance needs. We are happy Kylie was able to help you with great service in a timely manner. If there is anything else we can do to help, please let us know!"
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Margie Case

October 17, 2025

5  out of  5
rating by Margie Case
"I was very pleased with the professional service I received. Every aspect of my policy was explained clearly. The follow up on my policy change has been fantastic. I would recommend Bob Hackett Agency to everyone I know."
We responded:
"Margie, thank you for reviewing Rob Hackett State Farm! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Tyler Robison

October 2, 2025

5  out of  5
rating by Tyler Robison
"Great rates and excellent service from Kylie. Thanks!"
We responded:
"Tyler, We appreciate your review and are glad you are part of our State Farm family! We are delighted to know you had an excellent experience with Kylie at Rob Hackett State Farm. If you ever need any assistance in the future. Please don’t hesitate to reach out. We are here to help!"
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Joshua Rollings

September 30, 2025

5  out of  5
rating by Joshua Rollings
"Kylie Gess is an amazing person to work with! She is very calm and easy going!"
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Tabitha Seuffer

September 30, 2025

5  out of  5
rating by Tabitha Seuffer
"Kylie is amazing at anything she does! She was amazing to work with!"
We responded:
"Tabitha, Thank you for your wonderful review! We’re thankful for your feedback! I'm glad you found Kylie amazing to work with! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Douscheon Mandick

September 29, 2025

5  out of  5
rating by Douscheon Mandick
"Koel proved me wrong showing me he could lower my cost of coverage. Without his hungry attitude to get me a quote I would still be dishing thousands out to my old coverage. Thanks Koel"
We responded:
"Douscheon, Thank you for your five-star review! We’re thrilled to know you had a positive experience with Koel ; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Brandy Ely

September 17, 2025

5  out of  5
rating by Brandy Ely
"Rob Hackett at State Farm at State Farm was Very helpful he explained everything explained all the rates in this and that and I was very pleased and I’m happy to be using State Farm homeowners insurance thanks, Rob Hackett"
We responded:
"Brandy, You're welcome and thank you for your review! We are happy to know you had a great experience with Rob Hackett State Farm. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Fluid Art

September 17, 2025

5  out of  5
rating by Fluid Art
"The team at Rob Hackett’s office goes the extra mile! Kylie has been helpful, attentive, & knowledgeable. Highly recommend!!"
We responded:
"Thank you for your 5-star review! We are glad to hear you found Kylie helpful, attentive and knowledgeable. My State Farm team and I are happy to be your good neighbor!"
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K Parker

August 13, 2025

5  out of  5
rating by K Parker
"Fast service and good rate."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at Rob Hackett State Farm. If you ever have any questions or need assistance, we’re here to help!"
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Patricia Trammel

August 8, 2025

5  out of  5
rating by Patricia Trammel
"Kylie has helped me with car insurance, options for life insurance, and home insurance. She is very helpful, intelligent, takes her time to explain options with you, and is a great asset to the company."
We responded:
"Thank you so much for your kind words, Patricia! We're delighted to hear that Kylie was able to assist you with your car, life, and home insurance needs. She truly is a valuable member of our team, and we're proud of the dedication and care she provides to our clients. We appreciate your trust in us and look forward to continuing to support you in the future! - Rob"
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Korey B

August 5, 2025

5  out of  5
rating by Korey B
"Koel is the best to work with and got me set up with a great deal so fast!"
We responded:
"Korey, Thank you for your Five-Star review! We are so glad that Koel was able to help you get set up with a great deal that met your expectations. Koel does a great job, and we look forward to helping you in the future. Thank You - Rob"
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Sandra Torres

July 26, 2025

5  out of  5
rating by Sandra Torres
"Hola un saludo muy cordial de mi parte Deseo dejarle saber que estoy muy satisfecha con el servicio que me brindaron a pesar que no hablo inglés buscaron la manera de que yo pudiera tener un buen servicio y lo lograron nuevamente muchísimas Gracias a kylie de Rob Hackett State Farm"
We responded:
"Sandra, gracias por tu reseña de cinco estrellas. Me alegra mucho que hayas recibido un excelente servicio de Kylie en nuestra agencia. Nos complace ayudarte y esperamos trabajar contigo. Rob"
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Epifania Munoz

July 25, 2025

5  out of  5
rating by Epifania Munoz
"Kylie at rob Hackett State Farm Insurance couldn’t have been more helpful efficient clear explaining difficult things for me and as pleasant as she can be, it was great working with her and it made us so easy for me to be convinced that State Farm was the insurance for me I will recommend that agency very highly. I wanna thank them all and I will be referring people to them."
We responded:
"Epifania, Thank you so much for your heartfelt review! We're thrilled to hear that Kylie provided such helpful, clear, and pleasant service, making your experience with Rob Hackett - State Farm easy and positive. Your recommendation means a lot to us, and we truly appreciate you referring others to our agency. We look forward to continuing to serve you and your referrals in the future! "
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Lisa Bowden

July 22, 2025

5  out of  5
rating by Lisa Bowden
"Kylie was very sweet and great to with, she was very helpful and knowledgeable. She made getting insurance the easiest it has ever been for me. Highly recommend her!"
We responded:
"Lisa, Thank you so much for your kind words and five-star review! We're thrilled to hear that Kylie made your insurance purchasing experience easy and enjoyable. We'll be sure to pass along your compliments to her. Your recommendation means a lot to us!"
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Tessa Rae

July 8, 2025

5  out of  5
rating by Tessa Rae
"I was at my wits end after getting a very high premium in the mail from my home insurance company. I went online looking for quotes to see if I could get a better option and Kylie was incredible with me on the phone. She was able to lower my auto AND home giving me peace of mind and alleviating so much financial stress."
We responded:
"Tessa, Thank you so much for your kind words! We're thrilled to hear that Kylie was able to help lower your auto and home insurance premiums and provide you with peace of mind. It's our goal to help reduce financial stress for our clients, and we're glad Kylie could make a positive difference for you. If you ever need anything else, please don't hesitate to reach out! Thank you, Rob"
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Grace Bradford

May 8, 2025

5  out of  5
rating by Grace Bradford
"Quick & Easy Process with EXCELLENT customer service. I can not say enough good things about Kylie Guess. She goes above and beyond to insure the client gets all the benefits and sympathizes with single mothers like myself! I was switching from an agency I had been with since I was 21 and she exceeded every expectation I had. I was also given new information that I had never gotten through the other agency that will benefit me and my children in the long run."
We responded:
"Grace, Thank you for your wonderful review! We're thrilled to hear that Kylie was able to provide you with exceptional service and support. It’s great to know that she exceeded your expectations and offered valuable information that will benefit you and your children. We appreciate your trust in us and are here to help you every step of the way. If you ever need anything else, please don’t hesitate to reach out! - Rob"
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Jazzalyn Kitzmiller

April 6, 2025

5  out of  5
rating by Jazzalyn Kitzmiller
"Robert Sims was great to work with. He was knowledgeable, helpful, and nice. Highly recommend working with him."
We responded:
"Jazzalyn, Thank you for your Five Star review! We're so glad to hear that you had a positive experience working with Robert S. His knowledge, helpfulness, and friendly demeanor are qualities we value in our team. We appreciate your recommendation and look forward to assisting you again in the future! "
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Andrew Donithan

April 2, 2025

5  out of  5
rating by Andrew Donithan
"Dealt with Robert S. And I have to say he was incredibly nice and helpful the entire time. I would definitely recommend him to any friends or family who are looking for insurance!!"
We responded:
"Andrew, Thank you for your five Star review! We're thrilled to hear that Robert S. provided you with such exceptional service and positive insurance buying experience. Your recommendation means a lot to us. If you, your friends and family need any further assistance, please don’t hesitate to reach out. We are here to help. We appreciate your support!"
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Clay Cooley

March 20, 2025

5  out of  5
rating by Clay Cooley
"Kylie is a great insurance agent she made the whole process quick and very easy to understand and she has great customer service. Definitely will be back!"
We responded:
"Clay, Thank you for taking the time to let us know you had a great insurance buying experience with Kylie! We're excited to hear that Kylie made your experience smooth and easy. Providing excellent customer service is our priority, and it’s wonderful to know that you felt supported throughout the process. We look forward to assisting you again in the future! - Rob"